I am continuing with Customer Service Lessons from Toddlers. These lessons are from Rhiza Oyos. So far I have shared “Dealing with Impatience” and “Listen with empathy.”
The third lesson is “They need your assurance.”
Even if a toddler is in a new place with plenty of unfamiliar faces or when they are in a scary situation, the presence of a parent calms their fears. This is enough assurance for them that everything will be all right as long as they are there. A customer also needs you to make sure that you have their concerns taken care of and that you will do everything that is needed to solve their problems. When a customer experiences this kind of assurance from your business, you can be sure that his loyalty sticks with you.